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Scalextric Start Conversion Track C8525   £4.95   info... Scalextric Nissan and Porsche Twin Pack C3129   £35.95   info... Scalextric Porsche 911 GT3R 2004 Infineon Carrera Cup Asia C3084   £32.95   info... Scalextric BMW Mini Twin Pack C3128   £35.95   info... Scalextric Lamborghini Twin Pack C3130   £35.95   info... Scalextric Digital Lane Change Set C1256   £149.95   info... Carrera Morgan Plus 8 Centenary Edition C27305   £29.95   info... Carrera Ford Capri RS3100 CA27295   £27.95   info...

Shipping: standard, next day, and overseas

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Shipping All but the smallest packages travel completely separately from the Royal Mail, are insured and tracked through home delivery services of the type used by Amazon. The shipping cost is included in the price displayed on site for UK customers. Packages are posted or collected by couriers on Monday afternoons through to Saturdays, but not Bank Holidays. Small items that can go by Royal Mail are put directly into the postal system by us at the local depot and thus avoid any delays in the Post Office network. Overseas customers' shipping costs are calculated depending on total weight, and added on at the checkout. If you need something more urgently, you can pay extra at the checkout for next working day delivery, Monday to Friday, if ordered before noon. After about 2pm all despatches for the day have gone out. If you want to make sure we received the order and/or that we can get it out that day please telephone to check and make sure we aren't being delayed in processing it. Larger parcels (e.g. sets) travel by courier, and we use a number of different ones depending on shipment sizes - UPS, DHL, and TNT are the most common ones, and most deliver within a couple of days. However if you order after lunchtime on a Friday nothing is likely to move via courier until Monday.

Overseas shipping costs Our prices already include UK shipping, including BFPO addresses for small packages and to the Channel Islands. If you are ordering from overseas, here is what to do. Firstly, check the international stockists list - especially if you are in the USA, Asia or Australia. It could save you a lot of money and you could get the item much quicker if you can find it at a local stockist in your part of the world. If you can't source it nearer then we are happy to ship it out to you. Our policy is to charge (as near as possible, in price bands) only the difference between the cost of shipping to you, and the cost of shipping within the UK. For something of about 1kg in weight this might mean an extra £8 to the USA. Compare this to some of our competitors who might charge you several times that amount. Customers in Spain please make sure you have read this page before ordering. Overseas Airsure For overseas mail up to 2kg choose the Airsure option for online tracking and delivery confirmation. This is a Royal Mail service which costs approximately £5 extra. Without this option, there is no tracking number provided for small overseas parcels.

Value added tax and international sales The prices shown on this site include UK VAT and do not apply to customers outside of the EU. We are unable to discount VAT (e.g. for foreign customers or Channel Islanders) so do not check the VAT exemption box unless you are a non-UK EU business purchasing items for business use and are providing a VAT number. This is because we do not operate the full UK VAT scheme like the major retailers do, and under the simpler small business scheme we use, our accountants advise we must still pay a percentage of the tax we didn't collect from you to the UK government, which for many products would wipe out most if not all of our profit - in other words, we would genuinely be paying your VAT discount, not the tax man. And then still have all the extra work and cost involved with export paperwork. We compensate for this "taxing issue" by more heavily subsidising postage to countries outside the EU, so you are still getting some discount. If you are outside the EU, seeking VAT zero-rated supply, cannot locate the items nearer to you (see international stockists link above), and are thus wishing to buy from us, do not buy directly from these pages. Instead please contact us with your requirements, using the contact link above, and we will send out an international invoice which shows our prices inclusive of 0% VAT, and which you can then pay by credit card online or over the phone. If you are unable or unwilling to do this, your best bet may be to try a larger retailer (such as Amazon.com) who are able to offer the full international VAT discounting scheme.

Missing a delivery? We sometimes have problems with slow deliveries in the run up to Christmas, but at any time of year a parcel delivery can go wrong. We would say that over 99% of all our parcels arrive at UK destinations within 3-5 working days, and abroad within 6 working days. If a longer time than that has passed since your parcel was despatched, then there is usually a problem, so please chase it up at your end. What goes wrong The most common reason for a missing parcel is that nobody was there to receive it. Delivery staff are supposed to leave a note, but sometimes they don't (perhaps because the intention is to try and deliver again tomorrow), and often any slips they do leave can be mislaid or thrown away with junk mail. Sometimes they can't find your address, especially if it's a temporary delivery person doing the rounds. So it sits at the depot awaiting further instructions, but you don't know it's there. At any time of year parcels can get misrouted to a wrong delivery depot and have to make a round-about trip to get to you. Sometimes customers give us the wrong address to send the parcel to, so it is discovered in the possession of a neighbour. And sometimes there is local or national postal disruption due to industrial action, weather conditions, etc. What to do First, check with your neighbours, in your outhouses, by dustbins, in side alleyways etc. - and also ask family members if they took in a parcel, put it somewhere safe and forgot to tell you (it does happen!). Also check any junk mail you received in case a parcel notice got put in the bin accidentally. If still no joy, give us a call on 01934 743250 and we will investigate for you from the records we have at this end. In a rare worst case scenario a claim may have to be made for compensation, and if it's a Royal Mail item the claims process is detailed here.

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